My mother-in-law gave my father-in-law an OVO photo viewer key chain as a gift but the software for it comes on a mini CD, which can't be inserted into our. I found the link to the software, I posted a link: photo-viewer-22. Consumer complaints and reviews about Brookstone / Digital Photo Keychain in as a normal USB drive? Old Brookstone viewers and go to the COBY website.your Brookstone Mini Digital Photo Viewer Keychain Viewer digital picture keychain with driver Brookstone My Life Digital Photo Keychain.Photo Viewer Photo.

For my birthday my children bought me a 'my life - digital photo keychain'. Apparently it works only with Microsoft and not with Mac. I e-mailed the company and asked if they could send software compatible with my Mac. I have received no word. I cannot return it because the kids bought it themselves and didn't keep a receipt. The fact is that it seems like a great product and I would like to use it. Brookstone has only to send software or trade the product to keep me as a happy customer.but they don't care.

I truly believe that if a business doesn't care to please one customer, they will choose themselves over every other customer. This is very disappointing. My son purchased the Brookstone digital photo keychain for me for Christmas. I have a windows vista system. I installed the software from the CD provided with the keychain.

I opened the program, and it allows you to select the folder you want to download from. I clicked on 'pictures' where all my pictures are, and the program immediately shut down. I disabled my virus protection as it suggests, same thing. I uninstalled the program and re-installed it. Nothing changed.

I called Brookstone at the number on the box, they told me to go to taoelectronics.com and download the software from there. Nothing changed. I just want to know how to get to the bottom of the screen so I can upload the pictures to the digital keychain device. The screen is so large that it won't let me scroll down to the bottom so I can upload the pictures. Has ANYONE figured this out???? I don't know enough about computers to mess with any display settings on my own.and how come you can't 'resize' this screen so you can get to the bottom of the page?

This is really upsetting. I would love to use the product but I cannot load the pictures onto the device. Any help would be appreciated. I 'borrowed' my mother's key chain to add photos from home. I thought the new Windows Vista system would be around long enough that developers would have developed special software for the key chain.

The original version of the software failed miserably. I stumbled on the Tao website, and tried to download the 1/22/08 version of the new software. Even though it was labelled version 4.9, the install shield called it version 4.8.

Installed, re-booted, and connected the key chain. Intel Hd Graphics 4000 Win 7 64 Bit on this page. However, any time I tried to read pictures from my computer, I received the following error 'PhotoViewer MFC Application has stopped working. No response as yet from my email to Tao, and the Brookstone rep on the phone was totally unhelpful.

I must say, I was glad to find this thread, though it's not readily available from the Brookstone site. Seems to me that most of the problems are due to the rather foolish inclusion of the mini disk for purposes of loading the necessary software. While I understand the cost/packaging considerations that likely went into this decision, with the preponderance of slot-loading CD/DVD drives out there in laptops and compact desktops, these are essentially useless. Inazuma Eleven 3 Usa J Game Nds there. A simple fix would be to: 1.

Add the website URL for downloads (that the Brookstone guy finally provided early this thread) ON an insert in the package; 2: on that same insert, provide a caution that the mini-disk is ONLY to be used in tray-loading drives, this would have helped the fellow who jammed his iMac; 3: finally, add the URL on the website under the product listing for the viewer. This is where I figured it would be and where I initially looked. The fact that it's made by a third-party company and there's virtually NO mention of that company in the supplied material makes it very hard to track down where you might get the necessary help.

It's a simple fix that I would have expected a company like Brookstone to have thought of particularly AFTER having this original post made so long ago. Trust someone will take this into account. Hi all, we're currently reworking MANY aspects of our site to allow for greater support and a direct download of the software from Brookstone.com. We haven't had a lot of experience with driver dependent products in the past, thank you for bearing with us. Currently our server and service provider can't support the traffic but hopefully everything will be on the right track in the next few months. I'm glad so many of you found the advice helpful and I'm sorry the issue wasn't resolved immediately by phone when you had called. Again, if you need support you can email me directly (using the link above) or contact customerservice@brookstone.com.

Don't forget to keep your eyes peeled for these changes - I think you'll all be in for a pleasant surprise. Brookstone - Waiting 7 months for refund Brookstone Brookline New Hampshire United StatesI have been trying since January to get a refund for some merchandise bought for Christmas gifts. The first couple months they told me they were backlogged with returns. Then they started telling me they had my return but were still backlogged with processing.

Then finally was told my refund would be coming soon. And now suddenly they say they never got my return.

Which is b*ll, they verified more than once they had it. If they had at least said no and sent it back i might have tried to sell it, the items were pricey (not that there was any reason for them to say no!).

Some of the representatives i spoke with were pleasant but some were among the rudest and least helpful i have ever encountered. I do not recommend anyone purchase from Brookstone. I had the same problem with this keychain viewer. I put it in a drawer and didn't even bother returning it.

This past weekend I found a COBY keychain viewer on clearance at Sears. I bought 3 of them. It came with a mini-cd that I couldn't use on my lap top. I found the software online and downloaded it for my Intel based MacBook Pro. It installed perfectly and worked great with the COBY keychain. I though I would then try the software with the old Brookstone. IT WORKED PERFECTLY.

So dig out those old Brookstone viewers and go to the COBY website and download their software.

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